75 things an agency actually needs, in one place

Clients, the work, the money, and the client websites you look after — with the operational half most CRMs leave out. Most of it is on every plan; where something is on a higher one, it says so.

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Everything about a client, in one place

The record every other part of the app hangs off: who they are, who you speak to, what you have agreed, and whether the relationship is healthy.

Clients & companies

Trading names, registration details, addresses, VAT, industry, and every project, invoice and ticket attached to them.

Contacts

The people at each client, with job titles, a primary contact, and per-person portal permissions.

External contacts

Suppliers, subcontractors and stakeholders, kept out of your client list but attached to the work.

Notes, files & reminders

Anything that would otherwise live in somebody's inbox, on the record it belongs to.

Tags & custom fields

Your own vocabulary for segmenting clients, projects and work.

Global search

One box across clients, projects, tasks, invoices, tickets and files.

Intake forms

Build a form, put it on your site, and have the brief land against a client instead of in an inbox.

Client health scores

A score per client from activity, profitability and retainer burn, so you see a relationship going quiet before it goes away.

From Agency

Sales pipeline

Opportunities from first conversation to signed, with weighted forecasting.

From Agency

Cross-agency client sharing

Share a client with another Marque agency — pick the projects and asset areas, they accept, either side can end it.

From Agency
The client list in Marque with company, status, projects and retainer value.
The client list everything else hangs off.

Somewhere to send clients instead of an email thread

Their own login, showing only what you have given them: progress, invoices, files, contracts and a way to raise a ticket.

Client portal

Projects, invoices, quotes, contracts, retainers, files and tickets — each switched on per contact.

From Grow

Pay from the portal

Card payment on an invoice, straight into your own Stripe account.

From Grow

Quote acceptance

Clients accept or decline a quote themselves, and it converts to an invoice.

From Grow

File proofing

Clients annotate creative directly on the file instead of describing where the problem is.

From Grow

Monthly client reports

What you did, what it cost, what is next — generated and sent without anybody writing it.

From Grow

White labelling

Your logo, your colour and your own domain on everything the client sees.

From Agency

Run the work, not just record it

Projects, tasks and the views that make a week of work legible — including who is free and who is drowning.

Projects

Unlimited on every plan, with budgets, leads, due dates and status.

Tasks & subtasks

Assignment, priority, estimates, due dates and dependencies.

Kanban board

Drag and drop between columns, per project.

Gantt timeline

A project's tasks on a timeline, with the dependencies between them.

Resource planner

Who is allocated to what, week by week, before you promise anything else.

Project templates

Your standard build, spun up with its whole task list in one click.

AI task generation

Turn a brief into a task list on your own AI key — you approve every task before it exists.

Team chat

Per-project and general channels, next to the work rather than in another tab.

Project milestones

Phase a project and bill against the phases.

From Agency
The task list in Marque showing status, priority, assignee and due date.
The work itself — on a board, a timeline, or a list.

Time that gets logged without anybody remembering to

A timer when you want one, passive capture when you do not, and an approval step before any of it reaches an invoice.

Time tracking

Live timer or manual entry, against a client, a project or a task.

From Grow

Timesheet approval

One queue to approve or send back a week of the team's time before it is billed.

From Grow

Passive capture

A browser extension (installed with our help while it is not yet in the Chrome Web Store) and a Claude Code hook that bank time as it is spent, and a daily review so nothing is logged you did not agree to.

From Grow

Staff utilisation

Billable against capacity, per person, per month.

From Grow

Cost rates & margin

What a person costs you as well as what you charge, so project reports show margin rather than revenue.

From Agency
Time tracking in Marque: a running total, a start-timer bar, and a table of entries by date, client, project and whether they are billable.
Time as it was actually logged — timer, manual, or captured passively.

Quote it, sign it, bill it, chase it

The whole commercial path from a number on a quote to money in the account, without leaving for a separate billing tool.

Invoices

PDFs, part payments, overdue chasing, and a card payment link on every one.

From Grow

Quotes

Line items, PDF, an accept link, and conversion to an invoice when they say yes.

From Grow

Recurring invoices

Repeat billing on any schedule, raised and sent without anybody remembering.

From Grow

Stripe payments

Stripe Connect, so payments land in your account and never pass through ours.

From Grow

Retainers

Monthly hours or value, burn-down against what has actually been delivered, and an alert before you are over.

From Grow

Expenses

Billable and non-billable costs with receipts, pulled onto the client's next invoice.

From Grow

Contracts & e-signature

Send for signature, collect the full agreed amount through the payment link, and keep the audit trail.

From Grow

Proposals

A public link a prospect can read and respond to without an account.

From Grow

Accounting sync · Coming January 2027

Xero and QuickBooks invoice and payment sync is planned for January 2027. Invoicing in Marque is available now.

From Agency
The invoice list in Marque, showing invoice numbers, clients, totals, status and due dates.
Invoices, from draft through sent to paid, with the chasing handled.

The client sites you look after, watched

The part most agency CRMs leave out: the hosting, the plugins, the certificates and the 3am outage.

Uptime monitoring

Every client site checked every five minutes, with alerts when one stops answering.

From Agency

SSL expiry

Certificates read from the live domain and flagged before they lapse.

From Agency

WordPress plugin drift

What is out of date across every site, in one list, with optional automatic updates and a post-update check.

From Agency

Companion plugin

A small WordPress plugin that reports in and gives you one-click admin login.

From Agency

Servers & hosting

Which site is on which box, with credentials kept properly rather than in a spreadsheet.

From Agency

DNS & CDN

Bunny and Cloudflare zones, records and cache, managed from the same place as the client.

From Agency

Domains

Registrations and renewal dates alongside the client they belong to.

From Agency

Shopify stores

Orders, products and store health pulled in for the clients who sell.

From Agency
Site monitoring in Marque: each client website with uptime status, SSL expiry and pending WordPress plugin updates.
The client sites you look after, and which of them needs you today.

Client requests that do not get lost

A shared queue with a clock on it, fed by email and by the portal.

Support tickets

Priority, assignment, internal notes and a full history per client.

From Grow

Email to ticket

Connect Google Workspace Studio to route client emails and replies into tickets.

From Grow

SLA tracking

First response and resolution clocks, checked every fifteen minutes, escalated when they slip.

From Grow

SMS notifications

For the alerts that cannot wait for somebody to open their email.

The support ticket queue in Marque with priority, client, assignee and status.
Client requests, with a clock on them.

An inbox that proposes work rather than doing it

On your own AI key, on your own terms, with every switch off until you turn it on. Nothing is sent and nothing is created without a person saying so.

Bring your own AI

Your key, your engine, your bill. Switch the whole thing off and nothing reads anything.

Email triage

Connect an IMAP mailbox, or Gmail through Google Workspace Studio, and have new mail sorted by who it is from and what it is about.

From Agency

Suggested tasks

The task the email is asking for, written and put up for approval. Nothing is created until somebody approves it.

From Agency

Draft replies

A suggested reply alongside the task. Drafts are never sent.

From Agency

Bulk mail cleanup

Find the newsletters and notifications, clear them in one go, and unsubscribe properly if you want to.

From Agency

The repetitive parts, handled

Rules you write, on triggers the app already knows about — plus the scheduling and reminders that stop things being forgotten.

Workflow rules

Trigger, condition, action. When a project goes live, when an invoice goes overdue, when a ticket breaches.

From Grow

Booking pages

Public scheduling links for calls and discovery, with your real availability.

Google Calendar sync

Task deadlines, project dates and logged time pushed to your Google Calendar every fifteen minutes.

Reminders

On any record, to you or to a colleague, in app and by email.

Incoming webhooks

Signed endpoints for GitHub, GitLab and anything else that should show up on the activity feed.

The numbers that decide what you do next month

Revenue, utilisation and profitability from the work as it was actually recorded, not from a spreadsheet somebody keeps up by hand.

Revenue reports

By client and by month, on paid invoices rather than hopeful ones.

From Grow

Project profitability

What a project earned against what it cost in hours.

From Grow

Utilisation

Billable against capacity, per person.

From Grow

Forecasting

What is committed, what is likely, and what the month looks like from here.

From Grow

Activity feed

Deploys, pushes, plugin updates and client events, in order.

Audit log

Who changed what, when, across the whole account.

From Agency
Reporting in Marque: revenue by client and by month, utilisation, and project profitability.
The numbers that decide what you do next month.

Yours to connect to, and to lock down

An API for your own systems, and the controls an agency holding client data is expected to have.

Customer API

Agency-owned keys with per-resource scopes over clients, projects, tasks, time, invoices and reports. Off until you turn it on.

From Agency

Mobile app API

The same data behind a personal token, for the mobile app.

Two-factor authentication

TOTP with recovery codes, optional or required across the whole team — your call.

IP allowlist

Restrict sign-in to the addresses your team actually works from.

Roles & permissions

Per-person permissions on top of roles, so a contractor sees the project and not the margin.

Team invitations

Invite by email; they set their own password. Nobody chooses anybody else's.

Guest collaborators

Bring a freelancer in on one client — just the tasks, files and time you choose, and nothing else in your account.

From Grow

CSV import & export

Your data in, and out again, whenever you want it.

The API settings screen in Marque: a switch to turn the customer API on, and a form for creating a key with read and write scopes per resource.
Settings → API. Off until you turn it on, and scoped per key.

What Marque does not do

It is not a design tool

You will still work in Figma and your editor. Marque holds the brief, the file, the annotation and the time — not the canvas.

It is not your accountant

It raises invoices and supports payment through your Stripe account. Xero and QuickBooks sync is coming January 2027. Marque does not file tax returns for you.

It does not act on your behalf

The AI reads and proposes. It does not send mail, create work or spend money without somebody agreeing to it — and every switch starts off.

It is not a hosting company

It watches the sites you already host, wherever they are, and tells you when one stops answering.

See it against your own clients

90 days, every feature unlocked, no card. Import a handful of clients and judge it on those.

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